Post by Mobilise IT Pty Ltd

What if your staff could find lost devices… without calling IT?    In high-velocity environments, devices wander.    Left in taxis.  Forgotten in restaurants.  Buried on warehouse shelves.  Vanished on pallets.    One moment of distraction – and a scanner or mobile disappears.    The traditional response?    Call IT.  Raise a ticket.  Wait for someone to log into the EMM portal and trigger a ping command.    By the time it’s actioned, the battery’s flat – and so is your chance of recovery.    Flip the model: enable self-service.  With Zero Touch Mobility (ZTM), employees can:  ✔ Trigger a ping or audible alert themselves  ✔ View real-time device location with a map link  ✔ Lock or report lost/ stolen devices instantly  ✔ Automatically protect corporate data with a policy-driven enterprise wipe when battery thresholds are reached  Log every action directly in ServiceNow    No ticket queues.  No delays.  No unnecessary IT interventions.    Real-world Impact  Retail & Warehousing  A large warehouse operator using mobile scanners struggled with devices going missing daily – left on shelving, misplaced on pallets, and unaccounted for.    After enabling self-service find-my-device- workflows:  ✔ Devices were located within minutes  ✔ Lost devices reduced by 70%  ✔ IT reclaimed hours every week    Corporate Field Teams  A field rep leaves their phone in the back of a cab.    Instead of calling IT, they:  ✔ Log into the self-service portal  ✔ Trigger the “Report Lost/ Stolen” workflow  ✔ The device is locked  ✔ The device location is shared via Google Maps.  ✔ The rep contacts the driver immediately  If the battery drops below threshold, ZTM automatically initiates an Enterprise wipe – protecting corporate data without manual intervention.    The principle is simple:  Right Workflow. Right Time. Right Person.    Fewer lost devices.  Less operational drag.  Stronger data protection.    If you looked at your orgnaisation’s lost-device numbers last quarter…  How many could have been recovered if end users had self-service?    Curious how others are approaching this? Let’s discuss.    #FindMyDevice #SelfService #ServiceNow #ZeroTouch #Security #DigitalWorkplace #SamsungSDS #SamsungZTM #ZTM #ServiceNowITAM #ITAM #ServiceNowITSM #ITSM #BuildOnServiceNow

Video Content