Post by Miss Amara

The Miss Amara team have been celebrating 🎉 … Because last week the Australian Service Excellence Awards (ASEA) Awards were announced. A huge congratulations to Taylor Brbot who has been named ASEA’s Customer Experience Manager of the Year! We’re also proud to share that Miss Amara was also awarded Runner Up in the “Customer Insights to Action” category. What Taylor has achieved in her time at Miss Amara has had a huge impact. In the last 1.5 years, she has led our team through a CX transformation. A collaborative achievement that’s included the rollout of AfterShip to modernise our returns experience, and the launch of Flow CX and Oversai to elevate our Voice of Customer and QA insights. While we’re incredibly proud of the results and the impact this transformation has had for our customers, none of it would be possible without the people behind it. Taylor put it best: “What I’m most proud of is the culture we’ve built, one where agents are empowered to upskill, take on secondments and mini-projects, and build resumes that reflect the next generation of human CX agents in the age of AI.” Thank you to the CSIA Customer Service Institute of Australia for the recognition, and congratulations to all the finalists we were lucky to be nominated alongside across both categories!