Post by Microvast GmbH (EMEA)

Thank you Verband Deutscher Verkehrsunternehmen (VDV) —  for these three days filled with new ideas and valuable insights. Time to reveal the cards ☎️ The phone was not a coincidence. It symbolizes a direct and urgent connection to our Customer Service — the only team that can help you set up the right relay configuration in our Play Zone to power the bus 🕹️ Your uptime depends not only on metrics like kWh, DoD, or Cycle Life at the start, but also on the total number of hours the battery will reliably operate — including service, maintenance, and replacement. That’s why we provide a 4-hour response time, swap units or onsite maintenance within up to two working days across Europe, and a dedicated training academy to share knowledge and experience with your team. When you buy a battery, you are actually buying the total number of hours it will reliably operate throughout its entire life. So yes — uptime matters. And Customer Service plays a crucial role in it. #Microvast #UptimeMatters