Post by Metridata Smart Technologies

One of the most expensive mistakes a business can make is assuming that no inquiries means no demand. In reality, people may be looking for exactly what you offer every day. The difference is that they never find you. Or they find you and leave. Or they find a competitor who answers their questions more clearly. The frustrating part is that you will never know those potential customers existed. They won't call to explain why they chose someone else. They will simply move on. Most businesses focus heavily on serving existing customers. Far fewer spend time understanding what happens before a customer contacts them. Yet that is where many buying decisions are now being made. Read more: https://lnkd.in/eeZuZpnz #digitalmarketing #customerservice #BusinessSystems #lawfirm #nairobi