Post by Metric Sherpa

Name: The most expensive contact center planning mistakes often start long before service levels slip. In
Uploaded: 2026-06-18T16:03:11.212Z
Channel: Metric Sherpa
Description: The most expensive contact center planning mistakes often start long before service levels slip. In this Metric Sherpa x datanitiv series, Justin Robbins leads a conversation about the broader strugg

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The most expensive contact center planning mistakes often start long before service levels slip. In this Metric Sherpa x datanitiv series, Justin Robbins leads a conversation about the broader struggles of capacity planning inside contact centers, including where assumptions break down, where visibility gets lost, and why planning issues often stay hidden until operations feel the impact. Sunil Varyani gets at one of the most uncomfortable truths for leaders: your capacity plan may be giving you confidence without giving you the full picture. Watch episode one of the two episode series here: https://lnkd.in/eEUMyJvD

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