Post by Metric Sherpa

The AI in the demo is not the AI on your floor. In the demo, everything is flawless; on the floor, agents are still juggling systems, drowning in after-call work, and guessing from a tiny QA sample. That gap is where you lose productivity, agents, and customers. A conversation between Justin Robbins and the team at Diabolocom sharpened a question we were already hearing from CX leaders: what standard should AI have to meet before it earns a place in the contact center? The result is the CX AI Reality Standard—a simple three-part checklist (purpose-built, proven and explainable, people-centered) you can use to decide whether any AI actually deserves to be on your floor. Use the checklist before any AI touches your agents or customers: https://lnkd.in/etvzT8NB