Post by Mercury

AI is transforming logistics operations, but in healthcare, the margin for error is zero. Mercury CEO Josh Medow shares why the company has doubled its human customer-facing team even as AI adoption accelerates internally, and what it would actually take for AI to earn a role in front of the customer. From AI-assisted route planning to packaging optimization using geometric modeling, Mercury is using the technology where it performs. But when a shipment gets stuck in customs, or a time-critical delivery requires real-time judgment, the answer is not an algorithm; it is an expert on the other end of the line, available around the clock. Read the full article on Supply Chain Brain to learn more about how Mercury is navigating AI in medical logistics. https://lnkd.in/d5XJemwG #HealthcareLogistics #ArtificialIntelligence #SupplyChain