Post by Melissa Milloway

I'm back from ATD26 and that means a new working out loud project. There's a lot of talk right now about player coaches in leadership. And one of the biggest parts of that role for me as a learning leader was figuring out how our team was going to scale our operations without adding headcount. So this project is me working through that, from both seats at once, the learning design leader who has to plan and gain adoption of the team's strategy and the individual contributor who will build it. The project is called Meridian Emergency Communications. A fictional 911 dispatch center. The training problem is how do you train operators to triage ambiguous calls like when the information is incomplete, contradictory, or emotionally charged. Here's what I'm building: ➡️ An Articulate Rise course with Mighty interactives at the center. The interactives are focused on practicing judgment-based skills you can't develop through content alone. ➡️ A performance support tool designed for the dispatch floor but can also be used within the practice. Because performance support has to meet people at the exact moment they need it. ➡️ A behavior change framework and ROI model. If you can't connect the training to what changes on the floor and the value to the organization then all you have is content. ➡️ A scalable vibe coded system. Vibe coding the Mighty interactives using Claude Code and the Mighty MCP. We'll look at how to scale vibe coding across a team so you can sustain it. I'm documenting the whole process, including the decisions I'd make as a leader about what to build and why, and the craft decisions I'd make as a designer in the tool. And if you're just finding this, I build portfolio projects in public and document my decisions along the way. What's a training problem you've run into where the answer was clearly "this needs practice, not more content"? #eLearning #InstructionalDesign #LearningandDevelopment #AIinLearning