Post by Melissa Milloway

It's not about the AI tools. Michelle W. left a comment on my post about the LinkedIn Learning collab I am doing. I'm part of their early course creator pilot, and she wanted to know how I approached AI beyond just the tools. For me, the most important thing is working backwards from what someone is trying to achieve, not from the tools they're using to get there. Years ago at Amazon, I was on a team doing training for customer support. Leadership rolled out a case management system, gave everyone training on it, and then came back wanting more training. My manager started asking the right questions. Why do we need more? What's actually going wrong? We figured out pretty quickly that people knew how to use the system. They just didn't know how to write good case notes so that someone taking over the case would be able to take the next step to close it. If you think about design tools like Photoshop or Illustrator, you can know every menu and shortcut and still not produce great work if you don't understand visual hierarchy and design principles or if you don't have the skills to identify if that's the right direction to take before you ever get into a tool. AI is the same way. There are plenty of courses teaching you how to use Claude, ChatGPT, and everything else. What I care about is the judgment, the problem solving, the critical thinking you need regardless of which tool you're using. What skills do you think people need most right now, separate from knowing which buttons to click? #eLearning #InstructionalDesign #LearningandDevelopment #AIinLearning

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