Post by Management Development Institute, Gurgaon

“Retail doesn’t fail because of strategy—it fails in the last mile of execution.” MDI Gurgaon had the privilege of hosting Mayank Jain, a distinguished professional with extensive experience at leading conglomerates including Tata Group and Reliance, for an engaging CorpTalk with the PGDM-BM cohort. Breaking retail into demand creation, conversion, and commercial execution, Mr. Jain highlighted how footfall is engineered—not accidental—and how the real challenge lies in bridging the execution gap on the shop floor. He also emphasized that customer experience and frontline leadership—especially the role of the store manager—are critical in shaping conversion and sustaining performance. We sincerely thank Mr. Mayank Jain for sharing his valuable insights and perspectives with the cohort. #MDIGurgaon #CorpTalk #MDI #Leadership #pgdmbm Management Development Institute, Gurgaon