Post by Matthieu Cubells

I am incredibly proud to be featured in this 10th milestone edition of the SRC Talent Pulse by Julia Gallant. In an industry undergoing profound transformations, having the personal endorsement of top-tier talent partners is a true privilege. My career has been defined by a unique intersection: holding a Ph.D. in Genetics while operating as a high-velocity, data-driven Senior Operations & Service Delivery Leader (EMEA). Throughout my journey—most notably scaling remote multicultural organizations across 13 countries within the Danaher/Cepheid ecosystem—I have specialized in: • Driving Hyper-Growth & Corporate Turnarounds: Leading up to 49 headcount through rapid scale-ups as well as sensitive workforce optimization initiatives. • Championing Digital Transformation: Serving as Executive Sponsor for complex CRM architectures (Salesforce Service Cloud, FSL, Partner Community), cloud telephony, and advanced remote-resolution setups. • Lean Management Execution: Utilizing the Danaher Business System (DBS) to optimize multimillion-dollar OPEX budgets and cement peak customer retention metrics (NPS >80%, CES 9.1/10). • Regulatory Governance: Maintaining a proven, 0-fault registrar audit track record under strict ISO 13485 and GDPR compliance. Whether directing multi-site clinical R&D pipelines at the intersection of Life Sciences and AI/ML, or commanding regional customer care divisions, my priority has always been to break down silos between R&D, Quality, IT, and Commercial functions. 🎯 What I am targeting next: Executive-level roles (Applications Leadership, Director of Customer Operations, or Head of Service Delivery) within forward-thinking MedTech, BioTech, or IVD organizations ready to scale innovative healthcare technologies. To my network, corporate leaders, and fellow executive search professionals: if your organization or a partner in your grid is looking for an operational leader capable of aligning deep product science with macroeconomic business performance, let's connect. A massive thank you to Julia Gallant and the SRC team for doing the human thing and spotlighting exceptional talent in this edition! Check out the full Talent Pulse feature in the link below. 👇 #MedTech #TechBio #IVD #ExecutiveLeadership #LeanManagement #DBS #CustomerOperations #ServiceDelivery #EMEA #TalentPulse #JobSearch