Post by Veljko Massimo Plavsic

The Mystery of the Missing Quality: What Happened at Ford? In 2020, Ford Motor Company initiated a massive strategic shift that would become a definitive case study in the limits of automation. Aiming to revolutionize their production line, the company replaced approximately 5,300 quality control positions with advanced Artificial Intelligence systems. This was not a minor experiment; it was a wholesale bet on the power of algorithms. At the time, CEO Jim Farley set a high bar for this transition, suggesting that AI could eventually replace half of USA white collar workers. The logic was purely technical: if an AI is fed every blueprint and technical specification, it should theoretically identify defects with flawless precision. However, by the mid 2020s, the "AI-only" dream met the reality of the assembly line. Plagued by persistent quality issues, Ford made a dramatic U-turn, rehiring 300 to 350 senior quality engineers and inspectors.