Post by Marco Pisoni

Product/Technical Support Engineer with 12+ years in SaaS & enterprise support. Strong experience in troubleshooting, APIs/webhooks, SSO (SAML/OIDC), and B2B integrations (EDI/AS2/SFTP). Hands-on with Postman, Datadog/observability, and DevTools/HAR to drive root cause analysis, incident response, and clear customer communication. Open to: Product Technical Support Engineer, Technical Support Engineer, Support Escalation Engineer, Integration Support Engineer Work mode: Remote / Hybrid | Time zones: flexible Keywords: API troubleshooting, integrations, incident management, customer-facing support, RCA If you’re hiring or know a team that needs strong technical support and ownership, feel free to message me.