Post by Mohan D.

Amazon India! Sharing a recent experience to highlight serious gaps in e‑commerce operations and customer trust. I placed two orders on a leading e‑commerce platform Amazon through third‑party sellers: Order ID: 403‑4276413‑6042760 (Seller: Blissful Backyards) Order ID: 403‑3772142‑6090747 (Seller: Sunshine Outdoor Furniture) What happened next was deeply concerning. ❌ Orders marked “Delivered” without delivery Both orders were marked Delivered, even though: Nothing was delivered to my address No OTP was shared No call/message was received No proof of delivery was provided The tracking numbers existed, but the tracking histories showed random, inconsistent locations that had no connection to my address or a realistic delivery route. It was clearly unrelated tracking data being used to close the orders. ❌ “Refund Processed” emails, but no refund After raising the issue, I received automated emails stating that refunds had been processed: ₹9,640.94 claimed as refunded for Order ID 403‑4276413‑6042760 ₹9,251.36 claimed as refunded for Order ID 403‑3772142‑6090747 However: No amount was credited to my bank/card No transaction reference was shared No verifiable proof of refund initiation was provided So as of today: 👉 Orders were never delivered
👉 Refunds were never received
👉 System communications claimed everything was resolved. Why this matters This experience highlights a dangerous gap between internal system status and customer reality. “Delivered” without delivery “Refund processed” without money Sharing this for awareness and accountability and hoping platforms strengthen controls around seller behavior, tracking verification, and refund transparency. If you work in e‑commerce, CX, or operations: this is a reminder that the customer’s bank account matters more than internal system flags. #CustomerExperience #Ecommerce #ConsumerTrust #PlatformAccountability #CX #Operations