Post by Macy's

At Shoptalk 2026, Barbie Cameron, our chief stores officer, and Max Magni, our chief customer and digital officer, spoke with Bloomberg's Romaine Bostick, CFA and shared how we’re building a more modern, connected customer experience across digital and stores. They also highlighted the recent launch of Ask Macy’s, our AI-powered conversational shopping assistant, which serves as a starting point for discovery across channels and reflects a voice uniquely shaped by our colleagues. Together, these efforts help create a truly omnichannel experience where customers get the best of Macy’s anytime, anywhere, and however they choose to shop.