Post by Lisa Morris

💼 We’re Hiring! Join Our Team at SANS Institute – Swansea (Hybrid) 🌍 Are you passionate about delivering outstanding customer experiences and thrive in a fast-paced, international environment? Join SANS Institute, the global leader in cybersecurity training, and help deliver exceptional experiences to our delegates across the EMEA region! We’re looking for a Customer Service Assistant to join our friendly team. 🌟 About the Role You’ll be the first point of contact for delegates and partners across the EMEA region — helping solve problems, supporting events, and ensuring every customer receives a world-class experience. You’ll: 🤝 Build strong relationships with customers, delegates, and colleagues 💡 Provide timely support and solutions by email and phone 🗣️ Liaise globally across departments, from sales to events 📃 Assist with registrations, payments, and account admin 🇪🇺 Use your language skills (German or Spanish preferred!) to connect with our international community 💡 What We’re Looking For ✔ Previous customer service experience 🇪🇺 Fluent in a Modern European language (German or Spanish ideal) 🗣️ Strong communication and organisational skills 🧩 A proactive, problem-solving mindset 💻 Confident with MS Office and multitasking in a busy environment Join a world-class team shaping the future of cybersecurity education. Apply now: click the link ⬇️ #Hiring #CustomerService #CyberSecurity #SANSInstitute #SwanseaJobs #HybridRoles #Multilingual #JoinOurTeam