Post by LQA

Not everyone in hospitality chose it with intention. Mirko Giannilivigni, from The Charles Hotel, a Rocco Forte Hotel, always knew exactly where he was going. When something goes wrong, Mirko does not deflect. He takes ownership, explains clearly, personalises the conversation and leaves the guest feeling better than before the problem existed. That is not crisis management. That is character. In his own words: "What makes the hotel industry so wonderful is being in contact with guests. Seeing them enthusiastic, happy and grateful for my service. This is my greatest joy." And his motto says everything else: "Keep moving forward. To infinity and beyond." A boy who chose hospitality. A professional who mastered it. The Orion Award. ✨ Next: The Constellation Award. Leadership that lifts everyone around it. ✨ #LQASiriusAwards #LuxuryHospitality #HospitalityExcellence #LQAGroup