Post by Kyndryl India

Name: What makes Bangalore International Airport Ltd (BIAL) a passenger-first airport, and how has its str
Uploaded: 2026-06-16T09:30:01.608Z
Channel: Kyndryl India
Description: What makes Bangalore International Airport Ltd (BIAL) a passenger-first airport, and how has its strong customer-brand presence evolved to make it one of India's best airports? Shalini Rao, Chief Mar

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What makes Bangalore International Airport Ltd (BIAL) a passenger-first airport, and how has its strong customer-brand presence evolved to make it one of India's best airports? Shalini Rao, Chief Marketing Officer, BIAL, explains how a customer-first approach has shaped the airport’s experience. Continuous innovation led to India’s first Garden terminal and initiatives like digiyatra, which have since expanded to other airports. In the first episode of the Twimbit CX Stars Podcast, Manoj Kohli, Global Growth Advisor and Business Transformation Coach, interviews Shalini Rao, CMO at Bangalore International Airport Ltd (BIAL), to discuss the strategy behind creating one of the world's most admired airport experiences. Watch the full episode: https://lnkd.in/eRt6sPvr #TheHeartofProgress #CustomerFirst

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