Post by Kevin Leifer

Ensuring a Seamless In-Store LG Consumer Experience From Well-Informed Associates

This week, we’re joined by Stephane Sanchez who leads our #Ipsos APAC Customer Experience and Channel Performance business, from Singapore. We ask him about some of the challenges his clients are facing and, of course, how they’re addressing them, as well as getting his take on the role of Mystery Shopping and Voice of the Customer (#VoC) programs in the wider #CX measurement ecosystem. Listen here: https://lnkd.in/eQ-kRfz #mysteryshopping #insights

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