Post by Kearney

Kearney’s Digital@Utility 2026 study reveals that digital strategies are advancing fast, but AI, talent, and real transformation are lagging, with most still relying on traditional customer channels. Curious what’s holding the sector back and where the real opportunity lies. Read the full report: https://bit.ly/4vMZf0w Authors: Horst-Hendrik Dringenberg, Martin Ruppert, Dr. Nils Dülfer, Jonar Schwoebel, Alina Neumann, Markus Riner, Dr. Tanja Utescher-Dabitz, and Lukas Knüsel