Post by Kearney

The telecom industry spent the past decade answering the question: "Can I connect?" The next decade will be defined by a different question: "Can I depend on it?" With Kearney as a proud gold sponsor of Communications Day (CommsDay), Owen Tracey and Zorawar Singh explored what this means for operators, partners, and policymakers: - Takeaway #1: The last decade has seen the sector deliver exceptional gains for Australia, but there are still significant challenges to overcome. - Takeaway #2: Traditional profit pools are now under pressure. B2C is trending toward value seekers and B2B is increasingly complex to serve. Future value can no longer come from connectivity alone. - Takeaway #3: A healthy investment environment is the precondition for Australia's next wave of digital productivity, which will be about monetizing capability. As connectivity becomes ubiquitous, value is shifting from coverage to capability—security, resilience, programmability, AI-enabled operations, and enterprise-grade assurance.