Post by Karsten Neumann

💡When IT and Service work side by side, amazing things happen. Proud to see what our teams can achieve when we combine expertise, creativity, and a shared goal. OneCC: A New Era for Contact Centers The rollout of our new One Contact Center platform (OneCC) in Germany, is one of Deutsche Telekom’s largest IT transformation projects in recent years. Our goal: to digitize contact center processes and connect them across every channel. I had the pleasure to see our new solution in action in our Customer Service Center in Hamburg. This project proves that true transformation happens when silos are broken down, teams pull together and people remain at the heart of everything we do. A huge thank you to everyone involved 🙏 – a perfect example of how collaboration drives transformation and shows the incredible power of our teams! Business and IT – hand in hand! Jens Schmitt Andreas Böhmann Dr. Dominik Grafenhofer Peter Meier van Esch Michael Schlitt Örs Cseresnyés Stefan Schloter #DigitalContactCenterExperience #NextLevelDigitalContactCenterExperience #CustomerExperience #dabei #takepart #deutschetelekom #deutschetelekomit #iwillnotstop #WeWontStopUntilEveryoneIsConnected #leadingdigital #werkstolz #MakeDigitalYours #KundenzuFansmachen #CustomerObsession #DTIT #Teamwork #Collaboration #Transformation