Post by Kamal Mahmoud MSc. PMP®

Operational Insight (Short Story) One of my biggest wins came from a conversation that lasted three minutes. A healthcare ops manager told me: “Everything takes longer than we plan.” I asked: “Why?” He didn’t know. We spent a day shadowing the team. Turns out, 30% of their time was rework—fixing incomplete handoffs between departments. No one was bad at their job. The system was broken. We built a simple checklist. Rework dropped 60%. One conversation. One observation. One system fix. That’s operational excellence. #OperationsManagement #Leadership