Post by Julian Staub

I am truly grateful for our strong partnership between NiCE Cognigy & Lufthansa Industry Solutions. Few areas unlock as much tangible ROI with Agentic AI as the contact center. Forget the noise on LinkedIn about “AI Agents.” Building enterprise-grade agents is not about shiny PoCs. It requires mature platforms, robust architecture, deep integration into enterprise IT, and teams who know how to navigate real-world complexity, not just create demos. Proud to shape this next chapter together Marc O. Schneider Sascha Poggemann Sónia Cruz Aret B. Florian Meier Markus Strittmatter Nicolas Holland Heba Elkilany Nick Allgaier Mareike Meier-Maiwald Kailashnath Manoharan Judy Zabian Dr. Jana Roßbach Iuliia Gauch Till Schäfer Dr. Daniel Vinke Annabelle Jänicke-Helling Christian Zedlitz Johannes Döring Alba Çollaku Erjana Kokoli, MBA (she/her) Anja Jany

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