Post by Jeroen Menheere

Vueling or Vexating .. Dear Vueling Airlines. I have learned that companies only care about their reputation on social media ; -). I have no other means than to use LinkedIn to get your attention (hopefully). I booked a flight with Vueling Airlines in June 2025 for a flight in september, Madrid to Amsterdam. In August I received an email from Vueling Airlines saying the flight was canceled and I had to make other arrangements. I could choose between a voucher or a refund. I booked a flight with another carrier and requested a refund online at Vueling Airlines. To my surprise this request was denied by Vueling Airlines. Reason: according to Vueling Airlines the flight had operated normally !? Since then I have been trying to provide “evidence” of their cancelation aka the mail from August sent by Vueling Airlines. But .. Vueling Airlines is blocking all means to provide this evidence. Email attachments are not accepted, uploading documents is blocked, call center personnel is ignorant. Dear Vueling Airlines: please tell me how I can show you the email you have sent me in August. If needed I can fax it or send it by regular mail. To all my contacts, sorry for misusing LinkedIN. It is the only social media I use.