Post by Jayesh Naithani

Name: Most companies approach AI adoption from the bottom up.. They train frontline teams and hope the cha
Uploaded: 2025-12-15T11:24:39.745Z
Channel: Jayesh Naithani
Description: Most companies approach AI adoption from the bottom up.. They train frontline teams and hope the change follows. Ten Lifestyle Group took a different path... They started at the top, by training 130 s

Enterprise GTM & Revenue Strategy Leader | Customer Experience | SaaS | Driving NPS, Retention & Business Impact

Most companies approach AI adoption from the bottom up.. They train frontline teams and hope the change follows. Ten Lifestyle Group took a different path... They started at the top, by training 130 senior leaders first. In this snippet from Humans Behind CX, Sulaiman Motala shares how a top-down AI adoption strategy transformed their ability to deliver premium, personalized experiences at scale. Instead of waiting for AI to “trickle down,” their CEO and EXCO led the way; getting trained on: - What AI really is - How prompt engineering works - How large language models support CX - And how to use AI responsibly across teams The result? A culture where AI isn’t a threat… it’s fuel. And where humans stay in the loop.. but now move at 10x the speed. 🎥 Watch the full snippet → https://lnkd.in/grihVVUD #AIinCX #CustomerExperience #HumansBehindCX #SurveySensum #Leadership #DigitalTransformation #PremiumCX #LinkedInPodcast

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