Post by Jaanus Rõõmus

Today, competition to optimize #supplychains increases and customer loyalty levels decline in the vast majority of industries. For this reason, companies have found it necessary to learn how to measure #customersatisfaction in order to provide better experiences. Because of these changes in the #logistics industry managers have had to adopt new technologies and measurement techniques, necessary to improve the #customerexperience. Among them we find logistical indicators such as: ➡️ Cost of sale ➡️ Customer Life Time ➡️ Exit fees ➡️ Successful delivery rates ➡️ Delivery departure times Read the article prepared by Beetrack and learn more about how to measure customer satisfaction and the metrics necessary to generate positive and immediate changes here: https://bit.ly/2IYny8Z Don't forget to follow Messente Communications page on LinkedIn to get the best of our blog and content on a daily basis! #logisticsmanagement #customerservice #supplychainmanagement