Post by iQmetrix

Three years of "AI will change everything." At DTW Ignite this year, it finally started to. The use cases are getting specific. The ODA framework is making CSP and vendor conversations sharper. Progress on both fronts. But there's a gap still worth naming: ODA doesn't govern the consumer journey layer. Acquisition, upgrades, renewals. The layer where CSPs actually make money is still largely improvised. These are the gaps Megan Howse came back from Copenhagen thinking about. Read her full take on the blog: https://lnkd.in/g27eVudM