Post by International Luxury Hotel Association

At the recent ILHA Advisory Committee, brought to you by Visiting Media, leaders from Atlantis Resorts, XV Beacon Hotel, and luxury strategy advisors mapped where technology belongs across the guest journey. The consensus: digital storytelling drives the pre-arrival dream, but the stay itself is built on human judgment no algorithm can replicate. Atlantis Resorts personalizes at scale across 2,300 rooms. XV Beacon Hotel keeps every interaction person-to-person across 63. Different models, one standard: luxury is not having to ask. The full report is below. #ILHA #LuxuryHospitality