Post by Insider One

Most events protect the status quo. Last week in London, this group didn’t. At our Growth Hacks networking dinner, Martin Newman and Nico Beukes sat down with digital leaders who are tired of “customer-first” living on slides — and hungry for customer-centricity that actually shows up in the P&L. We unpacked how to strip out digital noise, double down on the moments that truly move loyalty, and build organisations brave enough to redesign the customer experience around real people — not internal org charts. This is what Growth Hacks is about: honest conversations, practical thinking, and leaders willing to challenge their own playbook. More soon. Stay tuned.