Post by Insider One

𝗢𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆 𝗕𝗼𝗮𝗿𝗱 𝗪𝗼𝗿𝗹𝗱 𝗧𝗼𝘂𝗿 𝗳𝗼𝗿 𝗛𝟭 𝗶𝘀 𝗼𝗳𝗳𝗶𝗰𝗶𝗮𝗹𝗹𝘆 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 🏁 30+ countries. Hundreds of conversations. One shared ambition: To build the agentic future of customer engagement together, and make it real, practical, and tangible for our customers. Our Co-Founder and CPO Muharrem Derinkök has been on the road, from APAC to EMEA to the Americas, meeting with our 𝗖𝗔𝗕 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 across the globe🌍 Each room was filled with the sharpest minds in every market, with leaders from the most ambitious brands getting real about what’s working and what’s not. Across markets, three themes kept resurfacing:  • 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝘀 𝘀𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝗵𝘂𝗺𝗮𝗻𝘀 𝘁𝗼 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝘀𝘆𝘀𝘁𝗲𝗺𝘀: AI systems can think, decide, and take action autonomously.  • 𝗝𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝗮𝗿𝗲 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀: Pages and buttons are fading as user behavior shifts toward agents. Intent, context, and dialogue are taking over.  • 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗶𝘀 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴: Data readiness, team skills, and product roadmap must be tightly aligned. If they don’t move together, the AI impact cannot scale. What makes CABs special isn’t just the insights, it’s the honesty. Real challenges. Real use cases. Real conversations shaping what comes next. Grateful to every CAB member for pushing the conversation forward and challenging us to think bigger. #InsiderOne #CustomerAdvisoryBoard #AI #CustomerEngagement