Post by Innosuisse

What can online customer comments really tell us about a company? 💬 More than whether customers are satisfied. They can reveal whether a company understands customer needs, keeps its promises and designs its processes around the people it serves. 🌟That is the idea behind CC.buzz.Score, an innovation project supported by Innosuisse and developed by Customer Metrics AG together with the Lucerne University of Applied Sciences and Arts and Berner Kantonalbank AG In our interview, Luc Holzach, Co-Founder of Customer Metrics AG, explains how the approach works and why it could complement traditional customer satisfaction measurements. Read the full interview 🎙️https://lnkd.in/dZUJmAjV