Post by Infosys BPM

Infosys BPM is pleased to present Everest Group’s latest study, “Quality at Scale: Reimagining Operational Excellence for an AI-first World,” which examines why enterprises must rethink their operational excellence and what it takes to achieve the next generation of operational excellence to thrive in an increasingly dynamic environment. Authored by Everest Group’s Manu Aggarwal, Partner, and Ankur Verma, Vice President, with a foreword by Binaya Behera, Vice President and Head of Quality & Process Excellence, Infosys BPM, the study introduces the SHIFT framework for quality-led operational excellence, presents a three-horizon model for operationalizing the framework across enterprise operations, and explores how operational excellence drives business impact while highlighting common pitfalls organizations should avoid. Know more: https://lnkd.in/gNe5j_zD Binaya Behera | Madhusudan Menon | Anoop Kulkarni | Anil Salian | Shikha Mittal | Mili J. | Sneha Maselkar Manu Aggarwal | Ankur Verma | Vivek Kumar | Vidharsana S | Beth Lindquist | Mohit Negi #infosysbpm #infosys #Everest #quality #operationalexcellence #ai