Post by ISG (Information Services Group)

Most vendor governance issues start with one simple gap: not knowing exactly what you’re owed. Deliverables get buried. SLAs get misread. Value gets lost. ISG's Abdallah Saadah breaks down where to start: ➡️ Extract every contractual deliverable ➡️ Clarify how SLAs are actually calculated If you cannot define it, you cannot measure it. 🔗 Link in comments #VendorManagement #Outsourcing #Governance #SLA