Post by ISG (Information Services Group)

Why do so many AI pilots stall before reaching production? ISG’s Market Lens 2026 BPO Study highlights several challenges organizations face when embedding AI into real service delivery, from data quality to employee adoption and oversight. 📊 See what leaders report as the biggest barriers. Read Alex Bakker’s latest Index Insider to explore what’s really slowing AI adoption and what it takes to move from pilot to scale. Link in comments ⏬ 👇 #AI #BPO #EnterpriseAI