Post by Infomedia

⭐Great to see long-time Superservice Triage customer Chapelhouse Motor Group continuing to get more value from the aftersales platform.⭐ In this case study, Peter Fox Johnson, Group Service Manager shares how introducing 2-way customer SMS within Triage has transformed the communication experience for both customers and aftersales teams. For customers, it’s #simple and #convenient. They can ask questions, get clarity, and authorise work by text - especially helpful during the working day when calls aren’t always practical. For the team, the impact is just as clear. Fewer inbound service calls, less back-and-forth, and much faster approvals. View the full case study: https://lnkd.in/egtcgHvc Alongside 2 way customer messaging, Triage continues to evolve with: • Integrated OEM VIN data, with parts, labour & menu pricing. • Easy digital payments • Dealer team chat • Keyloop DMS integration for a fully connected workflow If you’re rethinking your aftersales customer experience - why not take a look at #SuperserviceTriage? For more information, visit: https://ow.ly/LK6j50YREWi #Aftersales #Automotive #CustomerExperience #DigitalTransformation #Dealerships #ServiceOperations #Infomedia