Post by Inetum

[#GrowingMarkets #UKI #ServiceNow]🏆 Award Recognition: ERP Today – Customer Experience Solution of the Year We’re proud to share that Inetum has recently been named named Runner‑Up for the #ERPToday Customer Experience Solution of the Year Award 2025. This award recognizes solutions that turn data into action—delivering measurable improvements in how organizations serve, engage, and retain customers, with real operational impact. Our winning submission, “From Overload to Optimization: Redefining Service Delivery with AI,” stood out for doing exactly that. By embedding ServiceNow Agentic AI into #ITSM and #HRSD for a UKI‑based global FMCG leader, the results were clear: • 40% faster response times • 30% higher agent productivity • 10–20% lower ticket handling costs • Faster, more personalized service experiences—at scale Judges highlighted the project’s day‑to‑day impact on service teams and its ability to link service optimization directly to stronger customer outcomes. As Kathy Quashie, EVP and CEO, Inetum Growing Markets, says: “Real‑world digital impact is what matters at Inetum—AI‑enabled service delivery driving measurable outcomes and service you can trust.” A great example of how we #LetsMakeTechRight. Thank you to ERP Today and our teams for the recognition. 👉 Learn more about the award: https://lnkd.in/eidT8XXV #ERPTodayAwards #CustomerExperience #CX #AI #ServiceOptimization #Inetum Jacques Pommeraud Nathalie Pousin David Gendry Hemant Lamba Marin Marinov Milena Docheva Marek P. Ana Maria Iosif Borislav Borisov Rakesh K. Sven Wolter Myles Molloy Gabin Sesse Steve Way Piotr Drobisz Piotr Mechlinski 💎Laurent Filliat Simeon Nachev Dr. Bippin Makoond Sarah Wildman Christina Chan Laura S.