Post by IPART - Independent Pricing and Regulatory Tribunal

Do you live or work in an apartment building, strata scheme, retirement village, or caravan park? You may receive electricity, gas, hot water or centralised air-conditioning through an embedded network. From 1 July 2026, new NSW Government reforms give embedded network customers more protection. Embedded network sellers need to publish clear information on their website, including: • the services they provide • the prices they charge • where they supply those services • energy efficiency information, if they provide centralised air-conditioning. Sellers must also join the Energy & Water Ombudsman NSW, or EWON, so customers can access free, independent help with disputes. IPART will monitor sellers’ compliance with these requirements from 1 July 2026. IPART is also consulting in July on future rules for customer bills, maximum prices and when these requirements start. Feedback is welcome until 31 July 2026: https://lnkd.in/gGqe_85k

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