Post by Independence Blue Cross

For Jessica Fitzgerald, MBA, Sales Manager for Small Group and Mid‑Market Retention at IBX, success starts with collaboration, trust, and a deep understanding of what matters most to small businesses in our region. With 16 years of health insurance industry experience, Jessica brings a strong foundation of collaboration, consistency, and customer focus to her work with small employers. She and her team work proactively to build strong relationships early. Her collaborative mindset extends to brokers, who rely on IBX’s guidance and trust Jessica’s team to deliver solutions that support their clients today and in the future. “We want our groups and brokers to know they’re a priority. Not just at renewal, but all year long,” Jessica says. Many Small Group and Mid‑Market employers — especially nonprofits — are navigating significant cost pressures while also prioritizing employee well‑being. Jessica and her team focus on helping organizations find the right balance, working closely with brokers and customers to deliver solutions that meet their unique financial needs. What sets IBX apart, in Jessica’s view, is its strong community connection — seen in local brand recognition and partnerships that support the people and organizations it serves. She brings that same commitment to her work, supporting The Arc Alliance — an IBX customer that serves individuals with intellectual and developmental disabilities. Jessica points to the organization’s commitment to expanding access to behavioral health care and helping members get the right level of care quickly through its network of Connect to CareSM providers. Better and faster access to mental health support helps address a critical need for employees and their families, which directly impacts productivity and workplace well-being. Outside of work, Jessica enjoys spending time with her two young daughters and being outdoors, often at her family’s Jersey shore house. We’re proud to spotlight Jessica and grateful for the dedication, energy, and relationship‑driven approach she brings to IBX and to the customers and brokers she supports every day. #IBXSpotlights