Post by IMCD Group

Our very own Puck Vermeulen, BA & Solution Support Specialist at IMCD, was invited by Octopus Consulting, a #SalesforceNL partner, to share her experience at the recent #AgentforceTour in Utrecht.   Presenting on “Customer Care 360: Empowering Teams with an omnichannel approach with data, automation & a 360° customer view in Salesforce”, Puck highlighted how IMCD is transforming customer care through smarter collaboration, automation and a full customer view.   Puck, commented: "By digitalising communication and empowering teams with automation and a 360 customer view, we've turned routine work into meaningful impact."   𝗦𝗲𝗲 𝗵𝗼𝘄 𝗜𝗠𝗖𝗗 𝗶𝘀 𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗮𝗿𝗲, 𝘃𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗽𝗮𝗴𝗲 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲: https://lnkd.in/dHcnQp53 #IMCD #CustomerCare #CreatingAWorldOfOpportunity