Post by HWLE Lawyers

AFCA has released updated Rules that significantly expand its jurisdiction over scam‑related complaints, marking a major shift under the Scams Prevention Framework. Receiving banks may now face determinations even where they are not the consumer’s bank, with liability able to be shared across multiple institutions. The reforms raise expectations around scam prevention, transparency and accountability and signal a move from “who was the customer?” to “who could reasonably have prevented the scam?”. Robert McGregor, Andrew Galvin and Mayesha Karim-Monjur explore how businesses should act now to review fraud controls, dispute resolution processes and governance frameworks, and ensure they can clearly evidence the reasonable steps taken across the full lifecycle of a scam. Click here to read more: https://lnkd.in/gDgmrrca