Post by HSBC

Name: Vulnerability does not discriminate – and it can affect our customers at any time. Bereavement, a n
Uploaded: 2026-07-03T07:00:01.697Z
Channel: HSBC
Description: Vulnerability does not discriminate – and it can affect our customers at any time. Bereavement, a new baby, job loss, a house move, domestic abuse. Not every change of circumstance is obvious and it

5,027,661 followers

Vulnerability does not discriminate – and it can affect our customers at any time. Bereavement, a new baby, job loss, a house move, domestic abuse. Not every change of circumstance is obvious and it looks different for different people. “It doesn't matter how old you are, how young you are, how much money you have, you can go from being completely independent one day to relying on people to help you,” says Stephanie Feakes, a Senior Vulnerable Customer Standards Manager for HSBC in the UK. That’s why colleagues like Stephanie do what they do: to ensure our customers feel safe, seen and included, whatever their circumstances. If you’re a vulnerable customer in the UK, please contact us via: https://lnkd.in/esQQVEgM

Video Content