Post by Helen Bywater-Smith

⭐ Welcome to The Luxury Edit.⭐ We invite you to explore the world of modern luxury—a place where artistry meets experience. This three-part film series, part of The Ipsos Experience Perspective podcast, is a journey into the heart of indulgence, revealing the stories, skill, and passion behind the world’s most exclusive experiences. Join myself, Helen Bywater-Smith, Global Head of CX Advisory, with Ipsos Luxury Expert, Stéphane PAOLI, Channel Performance Lead in Switzerland, Annamaria Foldes, and our luxury specialists: • Robert P. Herr Herr - General Manager Beau Rivage Hotel Geneva • Vivienne Tang - Founder and CEO Destination Deluxe • Teixeira Antonio Teixeira - Managing Director, Bucherer, Geneva • Felicitas Morhart - Professor of Marketing at University of Lausanne and Founder of Swiss Centre for Luxury Research • Nóra Demeter - Architect, Founder and Director of Demeter Design Studio As we decode the intricacies of luxury across three engaging films that were recorded in Geneva, the world’s luxury watch centre. The 3 films cover: ⭐ Part 1: Defining Luxury Experiences Uncover the essence of luxury and how is this portrayed across sectors in 2025. ⭐ Part 2: Designing Luxury Experiences Look past the surface of luxury to master the design of experiences that sculpt memories and build lasting relationships. ⭐ Part 3: Delivering Luxury Experiences The final element is the art of luxury delivery itself. Learn how to synthesise technology, people, and processes to create true operational excellence. This series invites you to reinterpret luxury, not just as a state of wealth, but as an art form - experiences painted with passion, precision, and deep insight. Join us as we unveil the layers of opulence and redefine your understanding of what it means to deliver pure luxury. PODCAST LINK IN THE COMMENTS BELOW #luxuryexperience #cx #mysteryshopping #employeeexperience #CX #ipsos Craig Bradley Ben Llewellyn Jean-Francois Damais Alan Gates Sandra Zlotagora Pessini Francisco Agustín Acuña Bachmann Stephane Sanchez James Tarbit

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