Post by Health Support Services (WA health system)

At HSS, delivering high-quality, customer-focused services starts with meaningful key performance indicators (KPIs). When setting our KPIs, we make sure they are clear, valuable, and realistic. This approach helps guide our performance, inform decision-making, and ensure we continually improve the customer’s experience. HSS’ Employee Services (ES) business unit have already made their mark on the year, smashing a number of their KPIs.  One of these was HR1 which pushes ES to fill a standard vacancy from request to advertise through to the new employee being entered on the payroll system in less than or equal to 65 working days. Due to improved systems and tireless effort from the team, the latest HR1 data showed an overall average time of 58.8 days, our best-ever result! “I am really proud of the hard work the team has put in to achieve these results. Working together towards a shared vision, the team continues to deliver exceptional results for our customers,” said Lachlan Martin, A/Director Employee Services. Other met KPIs include: 👍 HR5 PI: Achieved for close to four years – Organisational structure updates completed within five working days, 95% of the time 👍 HR2 KPI: Maintained every month for almost five years – 95% of employee movement requests completed within five working days