Post by HCLTech

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šŸ§¬ Learn how we helped a leading global #biopharma firm modernize its IT service desk through Agentic AI powered by HCLTech AI Force, streamlining support across 515 sites in 142 countries. šŸ’Š With seamless integration with ServiceNow and a virtual agent supporting 132,000+ users, this #AgenticAI transformation reduced manual tasks by 30% within the first year while improving user experience at scale. Learn more: https://lnkd.in/d5e3tKCg #ITTransformation #AIForce #ServiceNow

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