Post by Harte Hanks

We’re really proud to share that Harte Hanks has been recognized with the Lenovo Operational Excellence Award.   Moments like this don’t just happen. They’re built over time through strong partnership, consistent performance, and a shared focus on doing the work the right way.   Across our Customer Care teams, that shows up in exceeding KPIs, finding smarter ways to support customers, and continuing to evolve how we use AI to make interactions faster, simpler, and relentlessly human.   From innovations like Smart IVR to agentic AI, it all comes back to this: making every interactions easier so customers get that they need, when they need it, without sacrificing the human touch.   This recognition is a reflection of the people behind the work and the impact they create every day.