Post by Harte Hanks

CX doesn’t fail slowly. It fails under pressure. 70% of customers leave after just TWO bad experiences And most companies aren’t pressure ready: • 7 in 10 execs say expectations are outpacing their ability to deliver • Only 17% say they’re highly effective at CX CX looks stable until it’s stress-tested. That’s when: Teams misalign Tech breaks down Decisions slow Customers walk The difference isn’t strategy, it’s readiness. Is your CX built to handle pressure, or just perform when everything’s smooth?  Comment BENCHMARK for the full report 👇