Post by Harte Hanks

"Are we already over SLA?” “Did something change in onboarding?” “Why are members calling repeatedly?” What starts as internal confusion quickly becomes member frustration. And in health plans, that doesn’t stop there. It shows up in Stars, CAHPS, and retention. Operational issues don’t stay operational. Which one are you seeing most right now? Call spikes, repeat calls, or onboarding confusion? 👇