Post by Growthsys.io

The unspoken CS headline of 2026: "Do more with less" isn't cutting it anymore. I spoke this week with a VP of Customer Success at an Israeli scale up. He asked me the same question I've been hearing in every meeting this month: "How am I supposed to hold NRR above 120% when every CSM's book grew by 40% and leadership is asking me to cut costs?" My answer wasn't "work harder." It was a question back at him: How much of your team's time goes into gathering information vs. actually making decisions? In most Israeli CS teams I meet, that number sits between 60 to 70 percent. A CSM opens the morning with 5 tabs: the CRM, a product analytics tool, the support system, a Google Sheet of renewals, and Slack. By the time they understand what's happening with a single account, half the day is gone. That's exactly why companies like Wiz, Fireblocks, Redis, Kaltura, and Pentera chose Planhat: ✓ One 360° view per customer: usage, tickets, contracts, health score ✓ AI powered health scores that flag churn risk long before it becomes a renewal conversation ✓ Playbook automation so CSMs focus on strategy, not admin ✓ A Client Portal that turns success plans from "monthly email" into a living shared workspace The practical outcome? CSMs who manage 2x the book without losing relationship quality, and VPs who walk into the leadership meeting with one dashboard instead of four slide decks. Question for CS leaders in Israel: what would you do with 30% of your team's time back? At GrowthSys we bring Planhat to Israeli B2B SaaS companies and help you stand it up on real data. DM me and we'll run a short session together. Real growth comes only with the right infrastructure. #CustomerSuccess #SaaS #NRR #IsraeliTech #Planhat #GrowthSys