Post by Gaby Moran

VP, Global Customer Success & Experience | Driving Scalable Growth Through Customer-Centric Strategies

Q1 is flying by, and what a start to the year! If I had to sum up this quarter in one sentence, I’d say our customers stopped experimenting with AI and started expecting results. Here's what stood out: → Workato was just recognized in the Gartner® Magic Quadrant™ for iPaaS. 8th year as a Leader, 3rd time Furthest in Vision. → Sales Kickoff in Denver set the tone. Our CS team went deep on Enterprise MCP, and our customer panel with Dalan Winbush and Mark Campbell reminded us all that the companies moving fastest are the ones centralizing early and bringing every part of the business along. → Hundreds of first Enterprise MCP deployments. The teams seeing the fastest ROI? The ones treating MCP as the foundation, not an add-on. → A shift I keep seeing, with customers and internally: the realization that the hard part of enterprise AI isn't the model. It's connecting it to everything else. 2025 was experimentation, 2026 is impact. What are some of your highlights from Q1? Would love to hear them in the comments. #CustomerSuccess #EnterpriseMCP #AgenticAI #Workato